FAQ’s
Frequently asked questions (FAQs)
- How do I track my order?
- To track your order, log in to your account and visit the “Order History” section. You will find detailed information and tracking links for each of your orders.
- What is your return policy?
- Details about our return policy can be found on the “Returns and Exchanges” page. If you have specific questions, please feel free to contact us.
- How do I change or cancel my order?
- Orders can typically be changed or canceled within a certain timeframe after placing the order. Please contact our customer support as soon as possible for assistance.
- Are my payment details secure?
- Yes, we take the security of your payment information seriously. We use industry-standard encryption to protect your data. For more details, refer to our “Privacy Policy” page.
- I’m having trouble logging in. What should I do?
- If you’re having trouble logging into your account, use the “Forgot Password” option on the login page. If the issue persists, contact our customer support for assistance.
- What do I do if I received a damaged or defective item?
- We apologize for any inconvenience. Please contact our customer support with your order number and details about the issue, and we will assist you in resolving the issue promptly.
- How can I subscribe to your newsletter?
- You can subscribe to our newsletter by providing your email address on the homepage or during the checkout process. Subscribers receive updates on promotions, new arrivals, and more.
How to Contact Us:
Please click the following link for complete contact information https://shoejerry.com/contact-us/ If you wish to call, Shoejerry business hours are from 10:00 AM to 7:30 PM. You can directly email us at support@shoejerry.com